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Frequently Asked Questions
Yurt BasicsStructure & WeatherLiving in a YurtOptions & UpgradesSetup & InstallationPricing Ordering & ShippingCare & Maintenance
What is included in the base price?
The base price includes the complete yurt structure:
• Hand-selected rafters
• Lath wall system
• Centre ring
• Polycarbonate dome
• Single insulated steel door
• Top and wall vinyl covers
Everything needed to get your yurt set up, with additional options and upgrades available if you’d like to customize it further.
What are your payment terms?
We start building your yurt with a 50% deposit, and the remaining 50% is due two weeks before completion.
Replacement parts are made to order and require full payment before production begins.
Because each yurt is custom-built, all purchases are non-refundable.
How long does production take?
Production times can vary. You’ll receive an estimated timeline at the time of your deposit.
Please keep in mind that this is an estimate, and timelines may change.
If changes to the timeline changes, we’ll keep you updated along the way.
How is shipping cost calculated?
Shipping is unique to each order. Crate size and delivery requirements will vary depending on your yurt size and location. Yurts are carefully packaged to protect all components during transit, and delivery may involve freight carriers or site-specific arrangements depending on access. If you’d like an estimate or more details on what to expect, we’re happy to help walk you through the process.
Do you ship across Canada?
Yes, we ship across Canada and can coordinate delivery to your location.
Each yurt is carefully packaged and crated for transport, and we work with trusted carriers to get everything to you safely. We’ll help coordinate the logistics and timing so the process is as smooth as possible from our shop to your site.
How is the Yurt packaged and delivered?
Your yurt is carefully packed and secured inside a full wooden crate to protect each component during transport. This helps ensure everything arrives safely and in good condition, ready for installation.
Can I make changes after placing my order?
Some changes can be made after placing your order.
Once production has started, some adjustment may no longer be possible, it is dependent on the stage of your yurt.
Can I pick up my Yurt instead of shipping?
Yes - pick up can be arranged if you prefer transportation yourself.
We'll go voer the required vehicle size based on your yurt order, and may ask for photos of the vehicle ahead of time to ensure it's suitability. This helps make sure everything can be loaded safely and securely.
Please note, we may refuse loading if the vehicle does not meet the necessary requirements.
One the order has left the facility, it is no longer covered for damage during transportation.
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